Careers
We’re a company that believes in innovation and collaboration.
We love to do work that is challenging and rewarding and we are excited to meet people who share this passion.
Our culture is the foundation of our success. It’s why we look for, and work with, a team of highly diverse and collaborative people. As we continue to grow, we remain committed to challenging conventional thinking and doing things differently. We encourage a balanced lifestyle, have a strong focus on teamwork and value each team member’s unique skills and personality. Our passion for the work we do and our commitment to each other makes for a working environment where our people are challenged, supported and valued.
If you’re ready to do things differently, drop us a line at commercial@ajgrantgroup.com.au to tell us why you’re a great fit for the team.
Customer
Relationship Officer
About Us:
AJ Grant Group is a highly respected building service provider for domestic and light commercial building repairs, renovations and maintenance, operating across a range of sectors, including insurance, education, real estate, aged care, disability services and government organisations.
About the role:
As Customer Relationship Officer, you will be responsible for providing administration support for our Commercial works department, nationally. You will provide support across all aspects of the job file from the initial client quote request to the handover to our building teams at branch level, delivering exceptional customer service to internal and external customers.
Key duties include but are not limited to:
- Maintain client satisfaction, adhering to contract requirements and Service Level Agreements
- Maintain customer expectations by ensuring that clear communication is delivered through every step of their customer service journey.
- Management of inbox and action emails accordingly – creating files, making outbound calls to ensure we have captured all required information for the branch to complete clients’ requirements.
- Respond to, manage and answer inbound calls directed through our 1800 commercial number & chat function in a timely and professional manner,
- Record and update details of all forms of customer communication in our databases system in a comprehensible way.
- Provide system administration support to operational commercial teams.
- Assist with capturing sales opportunities by working with relevant business departments, identifying new client opportunities through marketing events, sponsorships, campaigns
- Assist with developing customer segments and lists, outbound calling, email introductions etc
About you:
- Sales experience either inbound or outbound.
- Excellent customer service skills.
- Accurate data entry & administration skills, competent in Microsoft Word and Excel.
- Familiar with CRM functionality such as Hubspot.
- Familiar with a system employed for project management commercial construction.
- Adaptable to change and able to manage competing priorities.
- Thrive under pressure.
- Ability to problem solve and be proactive.
- Work effectively to support the team.
Please note only shortlisted applicants will be contacted.
Applicants must have the right to work in Australia.
