COVID-19 (Coronavirus) Latest Update

31/03/2020 Customer and Workforce Update

Whilst we all adapt to the challenges of COVID-19, we acknowledge that our customers may have questions or even concerns about their repairs.  We want to assure you that AJ Grant continues to stay abreast of the changes implemented by Commonwealth and State/Territory Governments’,  as well as any announcements and guidelines released within our industry such as the Insurance Council of Australia and Housing Industry Association.  We review these daily and update accordingly to ensure the care and wellbeing of our customers, staff and trades remains the focus of our business.  

We are very fortunate that the services we provide to the insurance industry are not listed as a restricted activity or business, meaning that we are continuing to support our clients and ensure their customers’ homes are safe, secure and repaired.  Over the last 2 weeks, AJ Grant has safely assessed properties via our video assessing application; we have completed repairs to 550 properties and we are continuing to repair properties every day.  We can also advise that we do not have any staff or trades who have tested positive to COVID-19 and we only have 7 trades (out of 2,000) in self-isolation as they have recently returned from an overseas holiday.

As a business we continue to educate our staff and from today all field staff will complete the ‘Infection Control Training – COVID 19’ implemented by the Department of Health and Aspen Medical. Further precautionary measures have been implemented within our business to ensure your repairs are carried out safely, including: –

Ensuring our staff and trades are following the social distancing rules
i.e. 1 person per 4 square metres for building work undertaken in enclosed or internal spaces
Ensuring the self-isolation rules are adhered to
i.e. keeping any person displaying cold, flu or similar symptoms away from site; enforcing 14-day self-isolation if any of our staff and/or trades have returned from overseas or interstate
Maintaining open and effective communication with our customers
i.e. provide site safety measures; where practicable use phone, email or even a neighbour or family member to communicate with our customers;
Isolate building work areas from non-building work areas
i.e. separate building work and non-building work areas
Effective management of project schedule to minimise overlaps and numbers on site
i.e. no more than 6 workers on site; have designated work zones away from other workers performing different tasks
Ensuring our staff and trades have access to appropriate ‘personal protective equipment’
i.e. regular disinfecting of common work zone areas; regular hand-washing schedules for staff and trades
Facilitate contact less deliveries
i.e. going contactless as far as practicable for orders/deliveries
Site inductions and updates on Government requirements
i.e. site inductions; regular ‘tool box’ discussions

As a customer of AJ Grant we also ask that you notify us if you or any other household member is displaying any cold or flu like symptoms or in self-isolation ahead of our attendance and we will work with you to reschedule your repairs.   

Like all Australian’s we are doing our part to ensure the reduction in ongoing COVID-19 cases. We trust these measures provide assurance as to how seriously the AJ Grant Group are treating this situation and committed to maintaining the safety of our customers, clients, contractors, and staff. Should you have any questions or need further information, please contact our friendly customer service team on 1300 254 726

18/03/2020 Customer and Workforce update

At the AJ Grant Group the safety of our Clients, Customers and Workforce is always front of mind.

In response to COVID-19 (Coronavirus) we have implemented the following precautionary measures:

  • Mandatory self-isolation for anyone in our workforce who is feeling unwell, has travelled overseas in the last 14 days and/or has been in contact with anyone who is or may be infected with Coronavirus
  • Our onsite workforce has been asked to avoid handshaking, maintain 1.5m distance, hand wash/sanitise and complete any admin work from home rather than the office
  • Our office workforce will work from home and/or in small, rostered office shifts

We ask all Clients and Customers to notify us before any of our representatives attend site:

  1. Is feeling unwell.
  2. Has travelled overseas in the last 14 days.
  3. Has been in contact with anyone who is or may be infected with Coronavirus.

In the event of any of the above, we will reschedule the site visit or construction works for a later date or complete virtual assessments where possible.

Remote Video Assessments
In some instances we can also utilise Video Assessing technology via your smartphone to perform remote assessments.
If you are interested in exploring this option please contact us

18/03/2020 Contractor Update

The World Health Organization (WHO) has announced that COVID-19 is a pandemic.

Below is an updated process AJ Grant would like ALL Contractors to follow.

AJ Grant Directive to Contractors

All employers and workers must act now to manage the spread of this illness amongst workers and others within your work environment.


AJ Grant sent Update 1 last week explaining the precautions currently in place to reduce exposure of COVID-19 to our contractors and customers; please read Update 1 to familiarise yourself with what is currently in place.
Further to Update 1; AJ Grant Directive is as follows:

If any of your workers have been exposed to a confirmed COVID-19 case, has returned from overseas and/or have the following symptoms:


Click this link & complete the form immediately This information will be sent to the WHS department and recorded on our database so we can effectively manage & reduce exposure within our communities.

You are NOT to work on any AJ Grant worksite for minimum 14 days and/or until medically cleared. It is mandated by the Australian Health Authority that you self-isolate for 14 days.
The World Health Organisation (WHO) recommend the following if you have developed symptoms:
• If you are seriously unwell and it is an emergency, call 000 immediately.
• Continue to keep yourself apart from other people as much as possible (e.g. in a different room at home).
• Wear a surgical mask if you have one.
• Call Healthdirect 1800 022 222 anytime (24 hours 7 days a week), they will assess you and advise on what to do next.
• Phone the hospital emergency department before attending so they can plan for when you arrive to prevent spread of infection to others.
• Do not travel on public transport, use taxis or ride-shares and do not attend any public places.

Information Support

AJ Grant have setup an email address where you will receive all Coronavirus alerts and updates.

If you have any queries or concerns, please send an email to this email address and your questions will be answered.

Media Updates

To stay up to date with the latest COVID-19 news; please visit

Department of Health

Safework NSW