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East Coast Floods Update

February / March / April / May 2022

About AJ Grant Building

AJ Grant Building has been operating for over 30 years’, providing insurance building and repair services to Australia’s leading insurance companies nationally. With years of experience helping our insurance clients and their customers we’ve seen it all. Whether it’s a small repair, such as a leaking pipe, or a large major loss such as a devastating fire requiring demolition work and a complete rebuild you can be sure we can help. Our experience in the industry has taught us to effectively scale and handle large volumes of claims across large geographic areas employing our national footprint underpinned by robust, consistent technology and operational infrastructure and systems.

Latest Update – 07 April 2022

Assessing Your Home

Our Assessor will attend to your property to inspect the damages to your home and prepare a detailed scope of works outlining the required works for your insurance company to review. Depending on the extent and type of property damage, we may engage specialist trades to also attend your property: –

Specialist Trades

    • Roof Report: Qualified roofing trade who can safely access your roof to determine the point of water ingress and complete a full review of your roof
    • Electrical Report: Certified Electrician to determine if your electrical fittings and fixtures have been affected by floodwater and the electrics to your property are safe to use
    • Engineers Report: Specialised Engineers are engaged if the structure of your property has been compromised. They will create detailed engineering scopes and repair methodologies
    • Restoration Report: If your insurance company engages AJ Grant Restorations, our professional restorations team will be appointed to remove and document damaged contents, complete property sanitisation, mould remediation, and remove building debris and damaged internal components.
We have committed assessors from all over the country to support the local community, working 7-days per week to provide support to all regions and property owners. However, due to the significant volume of claims, combined with the severity of the damage and COVID-19 unforeseen impacts, it takes a little longer to finalise our assessment report and scope of work. Therefore, we are working towards a 21-business day turn-around from the date we assessed your property to have this completed and sent to your insurance company.

In some instances, AJ Grant Building has the authority to approve your repairs and progress your claim to our dedicated repair team; if your claim is more complex and the damages are significant, and above our authority to proceed, we will expedite your claim to the insurance company for review.

If at any time you require further assistance, please get in touch with us. 

Contact us if you need support today.

You can contact us at any time at the following link – here

February / March 2022 Update

Australian families and communities are currently facing significant impacts across the eastern seaboard, resulting from a very serious and active flood catastrophe unfolding across QLD and NSW.

The full extent of damage is unknown as some areas and homes are not accessible due to flood waters. The damage, however, to the properties we have seen is severe, leaving customers feeling very vulnerable. The Insurance Council of Australia has declared this an insurance catastrophe which serves to escalate and prioritise the industry’s response to these claims.

We are here to help you.

Your Home & Contents Insurance Claim

The team at AJ Grant Building are here to assist and support you through your insurance claim on behalf of your insurance provider.  Backed by over 30 years’, you can rest easy knowing that you are in the caring hands of an experienced and trusted insurance building company.  

After a natural disaster, it is completely understandable that you will have questions about your insurance repair process. We want to assure you that AJ Grant Building is committed to assisting you throughout the entire process, no matter how big or small, from emergency make safe (if required), through to the assessment of the damages and repairs to ensure your property is restored as quickly as possible.


  • If you are currently not staying at your property.  It is extremely important that you do not enter without talking to AJ Grant Building first.  We understand that you may want to return to your house. Your safety is our priority, and we thank you for your understanding. Please continue to visit this page as we will share information and guide you through the stages of your insurance repairs.
  • Please be mindful of unsolicited parties, attempting to manage/coordinate your claims experience on your behalf.  Sadly at times of national disaster and catastrophe events, insurers and claimants experience increased risk from these parties.  Please contact your insurer or local AJ Grant Building office, if you are approached.

Making Your Property Safe

AJ Grant Building may be assisting you with a make safe, meaning we have been appointed to make your property safe and not at risk of further damage. We have been assessing the damages and categorised the varying levels of damage and provided you with an overview of the make safe process:

1   |   LEVEL ONE

Single & double storey properties, minor water damage caused by leaking roof or minor tree impact, internal damages to ceiling and contents, power supply possibly interrupted

If your property has been categorised as Level One, the make safe process is likely to involve

ELECTRICIAN to disconnect and isolate power to affected area of the home
RESTORATIONS to install drying equipment and dehumidifiers as required to mitigate further loss
CARPENTER/ROOFER to secure any internal linings or internal item/s deemed hazardous or a safety risk to you and your family
CARPENTER/ROOFER to install a tarp or plastic sheet to prevent further water entry

2   |   LEVEL TWO 

Single and double storey properties, major water damage or flooding, major impact from tree, major internal damage to ceilings and contents, power supply interrupted, property not habitable.

If your property has been categorised as Level two, the make safe process is likely to involve: –

ELECTRICIAN to disconnect and isolate power to the home and if required set up a temporary power board in preparation for restorations and repairs
RESTORATIONS to install drying equipment and dehumidifiers as required to mitigate further loss, remove water damaged carpet and contents
CARPENTER/ROOFER to secure or remove any internal linings or internal item/s deemed hazardous or a safety risk to you and your family
CARPENTER/ROOFER to install a large tarp to entire roof to prevent further water ingress, temporary roof lining may be required if structural damage exists

What are the next steps?

1 | Is it safe?

If you believe that your property is unsafe, please contact your local office so we can arrange a trade to complete temporary repairs to make the property safe.


2 | Is it liveable?

If you are the owner occupier and the property is not habitable, you could be entitled to temporary accommodation depending on the policy type you hold. Please contact your local office so we can discuss your options with you.


3 | You will hear from us shortly

Our friendly bookings team will be in contact with you to arrange a suitable time for one of our experienced Assessors to inspect and report on the damages.





4 | Assessment

 Our Assessor will attend the property to prepare a detailed scope of works which outlines the required repairs and we will submit this to your insurance company along with an assessment report on the cause of damage.


5 | Review

Your Insurance provider will review the scope of works and assessment report and will advise AJ Grant Building if they are to proceed with the repairs.


6 | Approval

Once the approval has been received, we will issue you a copy of the scope of works and details on how to pay your excess.


7 | Sign and pay your claim excess

Once your signed contracts and excess is received, we will commence with repair

If you are in need of immediate assistance, please reach out to the following helplines:



QLD SES – 132 500
Disaster Recovery Information
QLD Community Recovery Hotline – 1800 173 349
QLD Government SEQ Flood Information


NSW SES – 132 500
Financial Assistance Service NSW
NSW Disaster Relief and Support
NSW Government Flood Information

Contact us if you need support today.

You can contact us at any time at the following link – here

Your Home & Contents Insurance Claim

We would like to advise all our customers that due to the significant volume in claims, it is taking a little longer to schedule a time for our assessors to attend site and inspect the damages. We are triaging all claims to determine the most severely damaged homes to ensure the properties and families most impacted are protected. We do appreciate your patience during this extremely difficult time and please be assured AJ Grant Building will be in contact with you very soon. For further information on your claim process with AJ Grant Building we have provided you with an information sheet on the next steps for your Building and/or Contents claim.