AJ Grant Building
Cyclone Customer Claim Process
AJ Grant Assessing Team
AJ Grant Building has a team of committed and professional Assessors, right across Australia. When the unexpected happens, we are there, supporting our customers and entire local communities following catastrophic, cyclone events.
Assessing Your Home
Our bookings teams have scheduled a time for our Assessor to either attend your property or conduct a video-assessment to view the damages, including the preparation of a detailed scope of works outlining the required works for your insurance company to review.
Assessment Report
Our assessors have submitted our report to your insurance company for review. This timeframe may be impacted where there is a requirement for a certified specialist trade or an increase in claims due to this catastrophe.
In some instances, AJ Grant Building has the authority to approve your repairs and progress your claim to our dedicated repair team. Your claim may be above our authority to proceed limit if your claim is more complex and the damages are significant.
There may be a delay in some instances, if this is the case, we will expedite your claim with your insurance company and update you when we have submitted our documentation.
Specialist Trades
Depending on the extent and type of property damage, we may engage specialist trades to also attend your property.
These could include;
Qualified roofing trade who can safely access your roof to determine the cause of issue and complete a full review of your roof.
Certified Electrician to determine if your electrical fittings and fixtures have been affected and advise on whether the electrics to your property are safe to use.
Specialised Engineer may be engaged if the structure of your property has been compromised. They will create a detailed engineering scope and repair methodologies.
If your insurance company engages AJ Grant Restorations, our professional restorations team will be appointed to remove and document damaged contents, complete property sanitisation, mould remediation, remove building debris and damaged internal components.
If at any time you require further assistance,
please get in touch with us.
1300 254 726
reception@ajgrantgroup.com.au
Please take the time to read through the following steps of your Insurance Claim.
If you require any assistance, please contact your local AJ Grant Building office on 1300 254 726.
What are the next steps?
YOU ARE HERE → STEP 4
Our friendly bookings team have arranged, or will be arranging shortly, a suitable time for one of our experienced Assessors to assess and report on the damages to your property.
For damaged contents items or signs of mould, please contact AJ Grant Building on 1300 254 276 or email reception@ajgrantgroup.com.au, so we can arrange for one of our local restoration technicians to attend site to complete an assessment.
For contents items that have been affected you will receive a copy of your non restorable inventory list and we will request replacement costs to ensure we have the correct amount to replace these items. If new carpet is required, AJ Grant Restorations may organise a quote for replacement or alternatively your insurer will arrange this directly.
STEP 5
Your insurance provider will review the assessment report and scope of works submitted by AJ Grant Building and advise if we can proceed with the repairs.
Upon approval of your repairs, AJ Grant Building will issue you with a copy of the authorised scope of works, domestic building contract (if required) and details on how you can pay your policy excess. Any maintenance works identified at time of assessment, will need to be completed prior to the insurance repairs commencing. AJ Grant Building will contact you to discuss your options.
Building Contracts | Home Owner Warranty Insurance (HOW)
We will provide you with a copy of the scope of works, describing the repairs authorised by your insurance company to take place at your property.
Please review, sign and return to AJ Grant Building.
Depending on the State or Territory you reside, the relevant Act (VIC, Domestic Building Contracts Act 1995 – NSW, Home Building Act 1989 – WA, Home Building Contracts Act 1991 – SA, Building Work Contractors Act 1995 – QLD, Queensland Building and Construction Act 1991 – ACT, Building Act 2004) requires AJ Grant Building to enter into a domestic or residential building contract with you to repair your home, including the repairs under your insurance policy. This is because the domestic or residential building contract can only be entered between a registered builder, AJ Grant Building, and a homeowner, you, and not an insurance company.
It is important to note, your insurance company will pay AJ Grant Building to complete the insurance repairs on your home under your insurance policy, including any approved variations to the scope of works.
Please review, sign and return to AJ Grant Building.
Home Warranty Insurance is required for residential building repairs over a particular value, which varies depending on the State or Territory you reside in (except for Tasmania and the Northern Territory where it is not required by law). AJ Grant Building will apply for HOW for building contracts valued at: –
New South Wales & WA: $20,000
Victoria: $16,000
South Australia & ACT: $12,000
Queensland: $3,300
Home Warranty Insurance is required for residential building repairs over a particular value, which varies depending on the State or Territory you reside in (except for Tasmania and the Northern Territory where it is not required by law). AJ Grant Building will apply for HOW for building contracts valued at: –
New South Wales & WA: $20,000
Victoria: $16,000
South Australia & ACT: $12,000
Queensland: $3,300
If maintenance works have been identified outside of the insurance repairs, you will be required to complete these works prior to the insurance repairs commencing.
STEP 6
You may be required to pay an excess as a part of your insurance contract. Excess is due and payable prior to works commencing. AJ Grant Building’s job as the appointed representative of your insurance company is to collect this excess on their behalf. Your excess can easily be paid online via our website – Pay Your Excess. If you require further assistance, please call AJ Grant Building on 1300 254 726 or email reception@ajgrantgroup.com.au.
Once your excess payment, signed Scope of Works and Domestic Building Contract (if required) are returned, we will contact you in 5 to 7 days to discuss your repairs and commence the scheduling of trades to complete the works at your property.
STEP 7
You have now been assigned an AJ Grant Building Repair Supervisor and Claims Assistant who will manage the repairs to your property, including all trades allocated to your job.
STEP 8
Your repairs are now complete, and we thank you for allowing AJ Grant Building to take care of the repairs to your property. A Client Liaison Team Member will contact you and arrange a copy of our Customer Sign-Off Form to be completed and returned to AJ Grant Building, so that we can finalise the job file.
Emergency Contacts
QLD
EMERGENCY 000
SES 132 500
Energy/Power 13 62 62
Road Report 13 19 40
Radio ABC 612AM/Local Radio station
Police Link 131 444
NSW
EMERGENCY 000
SES 132 500
Energy/Power 13 23 91
Road Report 1300 555 727
Radio ABC 612AM/Local Radio station
Police Link 131 444
If you have any further questions, please contact us via
- 1300 254 726
- reception@ajgrantgroup.com.au
- LiveChat
1300 254 726
reception@ajgrantgroup.com.au
AJ Grant Building Pty Ltd
NT 246489CU | QLD 1164009 | NSW 131460C | ACT 2007200 | VIC CDB-U 50828 (Domestic) CCB-L 65231 (Commercial) WA BC100480 | SA BLD276718 | T AS 310215462