Flood Event Update
November 2022
About AJ Grant Building
AJ Grant Building has been operating for over 30 years’, providing insurance building and repair services to Australia’s leading insurance companies nationally. With years of experience helping our insurance clients and their customers we’ve seen it all. Whether it’s a small repair, such as a leaking pipe, or a large major loss such as a devastating fire requiring demolition work and a complete rebuild you can be sure we can help. Our experience in the industry has taught us to effectively scale and handle large volumes of claims across large geographic areas employing our national footprint underpinned by robust, consistent technology and operational infrastructure and systems.
Latest Update
November 2022
Assessing Your Home
Our Assessor will attend to your property to inspect the damages to your home and prepare a detailed scope of works outlining the required works for your insurance company to review. Depending on the extent and type of property damage, we may engage specialist trades to also attend your property: –
Specialist Trades
Roof Report: Qualified roofing trade who can safely access your roof to determine the point of water ingress and complete a full review of your roof
Electrical Report: Certified Electrician to determine if your electrical fittings and fixtures have been affected by floodwater and the electrics to your property are safe to use
Engineers Report: Specialised Engineers are engaged if the structure of your property has been compromised. They will create detailed engineering scopes and repair methodologies
Restoration Report: If your insurance company engages AJ Grant Restorations, our professional restorations team will be appointed to remove and document damaged contents, complete property sanitisation, mould remediation, and remove building debris and damaged internal components.
In some instances, AJ Grant Building has the authority to approve your repairs and progress your claim to our dedicated repair team; if your claim is more complex and the damages are significant, and above our authority to proceed, we will expedite your claim to the insurance company for review.
If at any time you require further assistance, please get in touch with us.
What are the next steps?
1 | Is it safe & liveable?
Safety
If you believe that your property is unsafe, please contact AJ Grant Building on 1300 254 726 or email reception@ajgrantgroup.com.au so we can arrange a trade to complete temporary repairs to make the property safe.
Liveability
If you are the owner occupier and the property is not habitable, you could be entitled to temporary accommodation depending on the policy type you hold. Please contact AJ Grant Building on 1300 254 726 or email reception@ajgrantgroup.com.au so we can discuss your options with you.
2 | Damaged Contents
For damages to your content’s items, or signs of mould, please contact AJ Grant Building on 1300 254 726 or email reception@ajgrantgroup.com.au. A restorations technician will attend the property to prepare a detailed report, including taking photos of damaged items, moisture readings and compile an inventory list. They may also install drying equipment if required.
For contents items that have been affected you will receive a copy of your own non restorable inventory list and we will request replacement costs to ensure we have the correct amount to replace these items. If new carpet is required AJ Grant Restorations may organise a quote for replacement or alternatively your insurer will arrange this directly.
3 | You will hear from us shortly
Our friendly bookings team will be in contact with you to arrange a suitable time for one of our experienced Assessors to inspect and report on the damages.
4 | Assessment
Our Building Assessor will either attend the property or conduct the assessment via video to prepare a detailed scope of works, outlining the required repairs. We will submit this to your insurance company along with an assessment report on the cause of damage.
5 | Review
Your Insurance provider will review the scope of woks and assessment report and will advise AJ Grant Building if they are to proceed with the repairs.
6 | Approval
Once the approval has been received, we will issue you a copy of the scope of works and details on how to pay your excess.
7 | Sign and pay your claim excess
Once your signed contracts and excess is received, we will commence with repair.
8 | Repairs Completion & Sign Off
On completion of your repairs an AJ Grant Building Client Liaison team member will contact you to arrange a copy of our customer sign-off form to be completed and returned to AJ Grant Building, so we can finalise the job file.
Emergency Contacts
If you are in need of immediate assistance, please reach out to the following helplines:
NSW
EMERGENCY 000
SES 132 500
Energy/Power 13 23 91
Road Report 1300 555 727
Radio ABC 612AM/Local Radio station
Police Link 131 444
VIC
EMERGENCY 000
SES 132 500
Energy/Power 1800 800 158
Road Report 13 11 70
Radio ABC 612AM/Local Radio station
Police Link 131 444
TAS
EMERGENCY 000
SES 132 500
Energy/Power 13 20 04
Road Report 1300 139 933
Radio ABC 612AM/Local Radio station
Police Link 131 444
QLD
EMERGENCY 000
SES 132 500
Energy/Power 13 62 62
Road Report 13 19 40
Radio ABC 612AM/Local Radio station
Police Link 131 444