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AJ Grant Building
Insurance Claim Process

AJ Grant Group - Logo

About AJ Grant

AJ Grant Building has been operating for over 30 years’, providing insurance building, restoration and emergency repairs throughout Australia. 

With years of experience helping our insurance clients and their customers, we’ve seen it all. Whether it’s a small repair, such as a leaking pipe, or a large major loss such as a devastating fire requiring demolition work and a complete rebuild, you can be sure we can help.

Our experience in the industry has taught us to effectively scale and handle large volumes of claims across large geographic areas employing our national footprint underpinned by robust, consistent technology and operational infrastructure and systems.

1. Is it safe?

If you believe that your property is unsafe, please contact our office so we can arrange a trade to complete temporary repairs to make the property safe.

2. Is it livable?

If you are the owner occupier and the property is not habitable, you could be entitled to temporary accommodation depending on the policy type you hold. Please contact our office so we can discuss your options with you.

3. You will hear from us shortly

Our friendly bookings team will be in contact with you to arrange a suitable time for one of our experienced Assessors to inspect and report on the damages.

4. Assessment

Our Assessor will attend the property to prepare a detailed scope of works which outlines the required repairs. We will submit this to your insurance company along with an assessment report on the cause of damage.

5. Review

Your insurance provider will review the documentation provided and advise AJ Grant Building if we are authorised to proceed with the repairs.

6. Approval
Once your claim is approved, we will issue you with a copy of the authorised scope of works, domestic building contract (if required) and details on how to pay your excess

7. Sign and pay your claim excess

Once your signed documents are returned to us and excess paid, we will commence your repairs.

Your Home & Contents
Insurance Claim

As AJ Grant has been allocated your insurance claim, we have provided you with an information sheet on the next steps for your Building and/or Contents claim.