Chat with us, powered by LiveChat

Tropical Cyclone Seroja

Kalbarri, Northampton, 
Greater Geraldton Region | WA

April 2021

We are here to help you.

Your Home & Contents Insurance Claim

Many of our customers in Kalbarri, Northampton & Greater Geraldton region, WA have been affected by the recent Cyclone Seroja, leaving properties severely damage and many homes and businesses without power. 

After a natural disaster of this magnitude, it is completely understandable that our customers will have questions about their insurance repair process. We want to assure you that AJ Grant is committed to assisting you throughout the entire process, from emergency make safe (if required), through to the assessment of the damages and repairs to ensure your property is restored as quickly as possible.

AJ Grant Teams have arrived in the region with trucks loaded up with temp fencing, bracing timbers, sheeting and other associated kit to assist with emergency response helping to secure homes and have 6 cyclone trained building estimators in the region and are already securing additional trade resources.t

An important message to OUR CUSTOMERS

If you are currently not staying at your property, it is extremely important that you do not enter without talking to AJ Grant first. We understand that you may want to return home, however, it may not be safe to do so.  Therefore, contact AJ Grant and we will advise if and/or when it is safe to return to your house.

ABC News put out an alert that the department of fire and emergency services have advised anyone travelling to the Kalbarri region will require a permit to access the region. These can be obtained from the Northampton Police Station, 258 Hampton Rd, Northampton, WA 6535. 

Your safety is our priority and we thank you for your understanding. Please continue to visit this page as we will share information and guide you through the stages of your insurance repairs.

AJ Grant Group - Logo

About AJ Grant

The AJ Grant Group has been operating for over 25 years’, we have been providing insurance building and repair services to Australia’s leading insurance companies nationally. With years of experience helping our insurance clients and their customers we’ve seen it all. Whether it’s a small repair, such as a leaking pipe, or a large major loss such as a devastating fire requiring demolition work and a complete rebuild you can be sure we can help. Our experience in the industry has taught us to effectively scale and handle large volumes of claims across large geographic areas employing our national footprint underpinned by robust, consistent technology and operational infrastructure and systems.

IMAGE: Kalbarri | WA

What are the next steps?

1 | Is it safe?

If you believe that your property is unsafe, please contact your local office so we can arrange a trade to complete temporary repairs to make the property safe.


2 | Is it livable?

If you are the owner occupier and the property is not habitable, you could be entitled to temporary accommodation depending on the policy type you hold. Please contact your local office so we can discuss your options with you.


3 | You will hear from us shortly

Our friendly bookings team will be in contact with you to arrange a suitable time for one of our experienced Assessors to inspect and report on the damages.





4 | Assessment

 Our Assessor will attend the property to prepare a detailed scope of works which outlines the required repairs and we will submit this to your insurance company along with an assessment report on the cause of damage.


5 | Review

Your Insurance provider will review the scope of works and assessment report and will advise AJ Grant if they are to proceed with the repairs.


6 | Approval

Once the approval has been received, we will issue you a copy of the scope of works and details on how to pay your excess.


7 | Sign and pay your claim excess

Once your signed contracts and excess is received, we will commence with repair

Contact us if you need support today.

Your Home & Contents Insurance Claim

We would like to advise all our customers that due to the significant volume in claims, it is taking a little longer to schedule a time for our assessors to attend site and inspect the damages. We are triaging all claims to determine the most severely damaged homes to ensure the properties and families most impacted are protected. We do appreciate your patience during this extremely difficult time and please be assured AJ Grant will be in contact with you very soon.

As AJ Grant has been allocated your insurance claim, we have provided you with an information sheet on the next steps for your Building and/or Contents claim.